HQRun the dayPhone
The calls you can’t take, answered.
When you are on a job or the office is closed, an assistant answers, writes down what the caller needs and holds a time from your diary for you to confirm. It tells every caller it is an automated assistant.
Sound familiar?
I can’t answer the phone with my hands in a boiler, and by the time I ring back they’ve found someone else.
A missed call is usually someone who wants a job doing and a time for it. They don’t need you yet; they need an answer and a booking.
The assistant gives them both, and leaves the decision with you.
How it works.
An assistant that answers the calls you cannot take, writes down the job and holds a booking for you to confirm.
The business shown is Sample & Sons, a sample business, not a client.
Each call becomes an enquiry in Customers, next to the ones from your website and email. 
A held booking waits on your HQ home page until you confirm it or change it. 
What it does, and what you need.
What it does
- Answers when you are busy on a job or the office is closed.
- Takes the caller's name, number and what they need.
- Offers a time from your diary and holds it until you confirm.
- Sends you a written note of every call.
- Tells every caller that it is an automated assistant.
What you need to start
- Your opening hours, your services and the questions callers usually ask.
- Your diary, if you want it to offer times.
- Your calls forwarded to it, or a new number from us.
How it works with the rest of HQ.
- Every call becomes an entry in Customers.
- Knows your services and opening hours from your business profile.
See a call become a job.
A sample call, sorted the way HQ sorts it: the job written down, what’s missing marked, a reply drafted, and nothing sent until a person approves it.
Or ring our own assistant, which answers for Teknetik. Ask it what we do, or ask it to arrange the free 30-minute call; Carl confirms the time. It is an automated assistant and says so.
Ring our phone assistant on 0131 367 0733- Job
- Kitchen tap · won’t turn off
- Call back
- 07700 900123
- When
- Thursday · in all day
- Missing
Booking held · text to send
Hi Janet, we can come on Thursday between 10 and 12. Please reply with your address and we’ll confirm the booking.
In real use, nothing is sent until someone approves it.
Thursday 10:00 to 12:00 is in the diary and the text has gone to Janet.
- Sheet
- 01
- Title
- Sample enquiry
- Source
- Scripted demo
- Data
- No real customers
Price
Set with pilot businesses.
We’re looking for a small number of pilot businesses. Tell us how your calls work and we’ll say honestly whether it fits.
Questions about Phone
Will callers know it isn’t a person?
Yes. It says so when it answers. Being honest about that is part of the design.
Can it book jobs on its own?
It holds a time. The booking becomes real only when you, or someone you choose, confirms it.
Is it right for emergency calls?
No. If most of your calls need a person straight away, an assistant is the wrong tool for them. Tell us how your calls work and we’ll say honestly whether it fits.
Tell us how your calls work.
How many calls you miss, when, and what callers usually want. We’ll say honestly whether the assistant fits.